After Purchase
Returns & Exchanges
We prioritize quality and customer satisfaction. Please review our policy carefully before making a purchase.
At JULZ WEAR, every piece is inspected before it leaves the studio. If something is not right, we will make it right within the terms below.
1. Exchange Eligibility
- Items may be exchanged only if they do not meet the customer's requested size or color as specified in the order.
- Exchanges are subject to availability.
2. Size Adjustment & Refund Exception
- Customers may request a size change.
- A refund will only be considered if the requested size is unavailable.
3. Condition for Returns
- Items must be returned on the same day of delivery, within the stated return window.
- Items must be in their original condition: clean, unused, unstained, and undamaged.
4. Return Timeframe
- Morning deliveries: must be returned by noon/evening of the same day.
- Evening deliveries: must be returned the following morning.
- Late returns will not be accepted.
5. Non-Returnable Items
- Used, worn, stained, or dirty items.
- Damaged or destroyed items.
- Items not returned within the allowed timeframe.
6. Product Sizing
- All items come with clearly labeled sizes.
- Customers are encouraged to verify sizes before purchase, as trying on before purchase is not required.
7. Delivery Fees
- Delivery charges are paid directly to the rider.
- Delivery fees are non-refundable.
Questions about a return? Contact us and we will walk you through the next steps.